B2C Terms

Reep Automotive Group Ltd

Our terms

1.                   These terms

1.1                What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods or services.

1.2                Why you should read them. Please read these terms carefully before you submit you order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

2.                   Information about us and how to contact us

2.1                Who we are. We are Reep Automotive Group Ltd a company registered in England and Wales. Our company registration number is 12293796 and our registered office is at The Stables, 23b Lenten Street, Alton, Hampshire, United Kingdom, GU34 1HG. Our registered VAT number is 349249469.

2.2                How to contact us. You can contact us by telephoning our customer service team at 01423 860022 or by writing to us at info@reepautomotivegroup.com or Concours House, Nidd Valley Business Park, Market Flat Lane, Scotton, North Yorkshire, HG5 9JA.

2.3                How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4                "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3.                   Our contract with you

3.1                How we will accept your order. Our acceptance of your order will take place when we respond to your acceptance of our quote confirming your order, at which point a contract will come into existence between you and us.

3.2                If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

3.3                Your order number. We will assign an order number or name to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

4.                   Our products

4.1                Products may vary slightly from their pictures. The images of the products in our brochure or on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours or the printed pictures in our brochure accurately reflects the colour of the products. Your product may vary slightly from those images.

4.2                Product packaging may vary. The packaging of the product may vary from that shown on images on our website, in our catalogue or in our brochure.

5.                   Your rights to make changes

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

6.                   Our rights to make changes

6.1                Minor changes to the products. We may change the product:

(a)            to reflect changes in relevant laws and regulatory requirements; and

(b)           to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product.

Such minor changes are at our discretion unless specifically agreed with you.

6.2                More significant changes to the products and these terms. In addition, as we informed you in the description of the product in our brochure or on our website] we may make the following changes to these terms or the product, but if we do so we will notify you and you may then contact us to end the contract and receive a full refund before the changes take effect:

(a)            If in good faith we accept your order but upon acceptance of the vehicle the agreed product or service is not possible or suitable.

6.3                Updates to digital content. We reserve the right to update or require you to update digital content, provided that the digital content shall always match the description of it we provided to you before you bought it.

7.                   Providing the products

7.1                Delivery costs. The costs of delivery will be as set out in our current price list.

7.2                When we will provide the products.

(a)            If the products are goods. If the products are goods we will deliver them to you as soon as reasonably possible and in any event within 30 days after the day of delivery.

(b)           If the products are one-off services. We will begin the services on the date agreed with you during the order process.

(c)            If the products are ongoing services or a subscription to receive goods. We will supply the services or goods to you until either you end the contract as described in clause 8 or we end the contract by written notice to you as described in clause 9.

7.3                We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

7.4                Insurance of your vehicle. It is your responsibility to insure your vehicle at all times. We do not undertake to insure your vehicle against loss or damage whilst it is at our premises.

7.5                Collection by you. If you have asked to collect the products from our premises, you can collect them from us at any time during our working hours of 08:30 to 17:30 on weekdays (excluding public holidays) and Saturdays.

7.6                If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 9.2 will apply.

7.7                When you become responsible for the product. The product will be your responsibility from the time you or a carrier organised by you collect it from us. If we deliver the product to you at your request we are not liable for the product from the point at which it leaves our business premises.

7.8                When you own goods. You own a product which is goods once we have received payment in full.

7.9                What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, the make, model and age of the vehicle. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (see clause 9.1) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

7.10             Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:

(a)            deal with technical problems or make minor technical changes;

(b)           update the product to reflect changes in relevant laws and regulatory requirements;

(c)            make changes to the product as requested by you or notified by us to you (see clause 6).

8.                   Your rights to end the contract

8.1                You can always end the contract for the supply of a product before it has been completed. You may contact us to end your contract for a product at any time before we have delivered it or completed supplying it and you have paid for it, but in some circumstances we may charge you for doing so, as described below. Of course, you always have rights where a product is faulty or mis-described (see clause 10, "If there is a problem with the products").

8.2                What happens if you have a good reason for ending the contract. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided or have not been provided properly and you may also be entitled to further compensation. A product is ‘provided’ at the point at which it is applied to the vehicle. The reasons are:

(a)            we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6.2);

(b)           we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

(c)            there is a risk that supply of the products may be significantly delayed because of events outside our control;

(d)           we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 28 days; or

(e)            you have a legal right to end the contract because of something we have done wrong (but see clause 7.8 in relation to your rights to end the contract if we deliver late.

8.3                What happens if you end the contract without a good reason. If you are not ending the contract for one of the reasons set out in clause 8.2, then the contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract, including charges for services provided in part or part completed and products used in provision of those services.

8.4                Returning products after ending the contract. If you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you are exercising your legal rights to end the contract because of something we have done wrong then we will pay the costs of return. Due to the nature of the products and services that we provide, unless the product is faulty, there is no right or return.

9.                   Our rights to end the contract

9.1                We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

(a)            you do not make any payment to us when it is due and you still do not make payment within 30 days of us reminding you that payment is due;

(b)           you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, information relating to your vehicle and/or specifications for vehicle wrap;

(c)            you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.

9.2                You must compensate us if you break the contract. If we end the contract in the situations set out in clause 9.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

9.3                We may withdraw the product. We may write to you to let you know that we are going to stop providing the product. We will refund any sums you have paid in advance for products which will not be provided.

10.                If there is a problem with the product

10.1             How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 01423 860022 or write to us  at info@reepautomotivegroup.com or Concours House, Nidd Valley Business Park, Market Flat Lane, Scotton, North Yorkshire, HG5 9JA. Alternatively, please speak to one of our staff in-store.

10.2             Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

If your product is goods, for example pain protection film, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

·          up to 30 days: if your goods are faulty, then you can get an immediate refund. 

·          up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases. 

·          up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.  

If your product is services, for example application of windscreen protection, the Consumer Rights Act 2015 says:

·          you can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.

·          if you haven't agreed a price beforehand, what you're asked to pay must be reasonable.

·         if you haven't agreed a time beforehand, it must be carried out within a reasonable time.

10.3             Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, or allow us to collect them from you. We will pay the costs of postage or collection. It is your responsibility to inspect the vehicle at the point of collection or delivery and to notify us immediately of any complaint.

10.4             Your right to change your mind. We, Reep Automotive Group Ltd of Concours House, Nidd Valley Business Park, Market Flat Lane, Scotton, North Yorkshire, HG5 9JA, offer the following guarantee which is in addition to your legal rights (as described in clause 10.2) and does not affect them. If you change your mind about a product either before it is delivered or used by us in provision of services to you please contact us to arrange for a full refund. Or, for unopened and unused products contact us within 28 days for a full refund. If you have received the unwanted product you must return it to us at your own expense. This guarantee is only offered to consumers resident in the UK.

11.                Price and payment

11.1             Where to find the price for the product. The price of the product (which excludes VAT) will be the price set out in our price list in force at the date of your order unless we have agreed another price in writing. We use our best efforts to ensure that the price of product advised to you is correct. However please see clause 11.3 for what happens if we discover an error in the price of the product you order.

11.2             We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

11.3             What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated in our price list, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract and refund you any sums you have paid.

11.4             When you must pay and how you must pay. We accept payment with all major credit and debit cards with the exception of American Express. When you must pay depends on what product you are buying:

(a)            For goods, you must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.

(b)           For services, we reserve the right to require an advance payment of 50% of the price of the services, before we start providing them. We will invoice you for the balance of the price of the services when we have completed them. You must pay each invoice prior to collection of the vehicle.

11.5             We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 8% a year above the base lending rate of The Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

11.6             What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

11.7             We can charge our legal costs if you default on payment of our invoice. If we are forced to pursue a claim against you for payment of our invoice, you agree to indemnify us for any losses suffered as a result thereof, including all reasonable legal and professional fees incurred.

12.                Our responsibility for loss or damage suffered by you

12.1             We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

12.2             We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 10.2; and for defective products under the Consumer Protection Act 1987

12.3             When we are liable for damage to your property. If we are providing services to your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.

12.4             We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13.                How we may use your personal information

13.1             How we will use your personal information. We will use the personal information you provide to us:

(a)            to supply the products to you;

(b)           to process your payment for the products; and

(c)            if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving these at any time by contacting us.

13.2             We will only give your personal information to third parties where the law either requires or allows us to do so.

14.                Other important terms

14.1             We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 14 days of us telling you about it and we will refund you any payments you have made in advance for products not provided.

14.2             You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. However, you do not need our agreement to transfer the benefit of our guarantee in clause 10.4 (see clause 10.5).

14.3             Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in clause 10.4 in respect of our guarantee. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

14.4             If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

14.5             Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

14.6             Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by the law of England and Wales and you can bring legal proceedings in respect of the products in the courts of England and Wales.

14.7             Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use.